Version 1.0 · Last updated 25 September 2026
These Customer Terms of Service (“Terms”) govern access to and use of the Fructus property management platform and related services provided by Fructus Technologies Ltd.
Fructus Technologies Ltd (“Fructus”, “we”, “us” or “our”) is a company registered in England and Wales under company number 17430543, with its registered office at Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.
These Terms apply to the organisation subscribing to Fructus (“Customer”, “you” or “your”).
1. The Fructus service
Fructus is a property portfolio management software service designed to help customers manage property, portfolio, financial, compliance, maintenance, document and related information.
The features available to you may depend on your subscription plan.
Fructus is a management and record-keeping tool. It does not provide legal, tax, accounting, investment, surveying, property management or other professional advice. You remain responsible for decisions made in relation to your properties, businesses and portfolios.
2. Your agreement with Fructus
When an authorised person accepts these Terms on behalf of an organisation and starts a Fructus trial or subscription, that organisation enters into an agreement with Fructus Technologies Ltd incorporating:
- these Customer Terms of Service;
- the subscription and pricing information presented when the subscription is started;
- any policy expressly incorporated into these Terms or the applicable subscription; and
- any additional written terms expressly agreed between Fructus and the Customer.
The person accepting these Terms confirms that they have authority to enter into the agreement on behalf of the Customer.
If you do not have that authority, you must not accept these Terms or start a subscription on behalf of the organisation.
3. Accounts and organisations
You must provide accurate information when creating and maintaining your account and organisation.
You are responsible for maintaining the security of your login credentials and for activity carried out through accounts under your control.
A Fructus user may be given access to more than one organisation. Unless expressly agreed otherwise, each organisation is treated separately for subscription and billing purposes.
You are responsible for deciding who is authorised to access your organisation and for managing that access appropriately.
You must notify us promptly if you become aware of unauthorised access to your account or organisation.
4. Free trial
Where offered, eligible new subscriptions may begin with a 14-day free trial.
Payment details are collected when the trial is started, but no subscription charge is taken for the trial period.
When starting the trial, you select your subscription plan and billing interval.
Unless you cancel before the trial ends, your selected paid subscription will begin automatically at the end of the trial and your saved payment method will be charged in accordance with the selected subscription.
You may cancel during the trial. If you cancel before the trial expires, the paid subscription will not begin.
We may restrict repeated or abusive use of free trials.
5. Subscription plans
Fructus offers different subscription plans with different prices, allowances and features.
The plan, billing interval, price and applicable allowances presented to you when starting or changing your subscription form part of your agreement with us.
Current standard plans may include Core, Portfolio and Professional. Enterprise arrangements may be agreed separately.
Unless expressly stated otherwise, subscription limits apply separately to each organisation.
6. Subscription charges and payment
You agree to pay the charges applicable to your selected subscription.
Subscription charges are collected using the payment method associated with your subscription.
Monthly subscriptions are charged on a recurring monthly basis.
Annual subscriptions are charged for the applicable annual base subscription period.
Where a plan includes separately billed usage, additional-property charges or other recurring charges, those amounts may be charged separately from the base subscription and may operate on a different billing cycle.
Prices are shown in pounds sterling unless stated otherwise.
Any applicable taxes will be dealt with in accordance with applicable law and the information presented during the billing process.
You are responsible for keeping your payment information current.
7. Professional additional-property charges
The Professional plan includes a specified number of properties within its base subscription.
Where the number of billable properties exceeds the included allowance, additional-property charges may apply.
The applicable rate, property-counting rules, billing timing, caps and related rules are set out in the Fructus Additional Property Billing Policy.
That policy forms part of these Terms for any subscription to which additional-property charging applies.
The applicable Additional Property Billing Policy will be made available through the Fructus Policies & Legal centre.
8. Property counts and subscription usage
You are responsible for ensuring that information recorded in Fructus accurately reflects the properties being managed through your organisation.
A property may continue to count towards your subscription regardless of whether it is occupied, vacant, marketed for sale or subject to an agreed sale.
Where applicable, a property ceases to count once its completed disposal has been properly recorded in Fructus in accordance with the applicable billing policy.
You must not manipulate property records, lifecycle information or other usage information for the purpose of avoiding legitimate subscription or usage charges.
9. Enterprise usage
The standard Professional plan supports organisations managing up to 100 billable properties.
Where an organisation grows beyond 100 billable properties, Fructus may contact the Customer to review its requirements and discuss an appropriate Enterprise arrangement.
Enterprise pricing, allowances, services and commercial terms may be agreed separately between Fructus and the Customer.
Reaching such a threshold does not, by itself, permit Fructus to delete Customer Data or remove existing property records.
10. Upgrades, downgrades and subscription changes
Available subscription changes may depend on your current plan, billing interval, property count and whether your subscription is trialling or paid.
Where Fructus presents the financial effect of a subscription change before confirmation, you must review that information before confirming the change.
An upgrade may result in an immediate charge or adjustment where this is shown to you before confirmation.
A downgrade may be restricted where your current usage exceeds the allowance of the proposed plan.
Not all subscription changes are available through self-service functionality. Where a change is unavailable, you may contact Fructus for assistance.
11. Additional charges during an annual subscription
An annual subscription covers the applicable annual base subscription unless expressly stated otherwise.
Where additional-property or other usage-based charges apply separately, those charges may continue to be calculated and billed during the annual subscription period.
Cancelling renewal of an annual subscription does not remove charges properly arising from usage during the remainder of the current annual subscription period.
12. Cancellation
You may cancel your subscription through the functionality provided by Fructus or through an available billing portal.
Cancelling a subscription normally prevents its next renewal rather than ending access immediately.
If you cancel a paid subscription, access will normally continue until the end of the current paid subscription period.
If you cancel during a free trial before the trial expires, the paid subscription will not begin.
You remain responsible for charges properly incurred before the subscription ends, including applicable additional-property or usage charges.
Cancellation does not automatically cancel or waive an amount already due.
13. Refunds
Except where required by law or expressly agreed otherwise, subscription charges already paid are non-refundable once the applicable paid subscription period has begun.
In particular, cancelling an annual subscription prevents its next annual renewal but does not ordinarily result in a refund of the current annual subscription charge.
Nothing in these Terms limits any right to a refund that cannot lawfully be excluded.
14. Failed and overdue payments
If a payment cannot be collected, we or our payment provider may attempt to collect it again.
We may notify you and ask you to update your payment method.
If amounts remain overdue, we may restrict or suspend access to paid functionality after giving reasonable notice where appropriate.
Suspension for non-payment does not waive amounts properly due.
We will not intentionally delete Customer Data solely because an individual payment attempt fails.
15. Customer Data
“Customer Data” means information, documents and other content submitted to or stored within Fructus by or on behalf of the Customer.
As between you and Fructus, you retain your rights in Customer Data.
You give Fructus the rights necessary to host, process, transmit, back up and otherwise handle Customer Data to provide, secure, maintain and improve the service and fulfil our obligations to you.
You are responsible for ensuring that you have the rights, permissions and lawful basis necessary to provide Customer Data to Fructus and to instruct us to process it.
Where Fructus processes personal data on your behalf as a processor, applicable data-processing terms may also form part of the agreement between us.
16. Data protection and privacy
Each party must comply with its obligations under applicable data-protection law.
Our Privacy Notice explains how Fructus handles personal information where Fructus acts as a controller.
Where required, separate Data Processing Terms may apply to personal data that Fructus processes on the Customer's behalf.
17. Your responsibilities
You must use Fructus lawfully and in accordance with these Terms.
You are responsible for:
- the accuracy and legality of information you enter into Fructus;
- maintaining appropriate access permissions for your organisation;
- maintaining appropriate independent business records and backups where reasonably necessary;
- reviewing information, alerts and outputs before relying on them;
- complying with laws and regulatory requirements applicable to your properties and activities; and
- ensuring your users comply with these Terms.
Fructus does not assume responsibility for your obligations as a landlord, property owner, property manager, employer, business operator or regulated person.
18. Acceptable use
You must not:
- use Fructus for unlawful, fraudulent or abusive purposes;
- attempt to gain unauthorised access to another customer, organisation, account or system;
- interfere with the security, integrity or availability of the service;
- introduce malicious code;
- attempt to circumvent subscription, usage or access controls;
- use automated methods in a manner that places an unreasonable load on the service;
- reverse engineer the service except where applicable law expressly permits it; or
- use Fructus in a way that infringes another person's rights.
We may take reasonable steps to protect Fructus, our customers and our infrastructure from misuse or security threats.
19. Service availability and changes
We aim to provide a reliable service, but we do not guarantee that Fructus will be continuously available or completely free from errors.
The service may occasionally be unavailable because of maintenance, updates, third-party services, security events or circumstances outside our reasonable control.
We may develop, modify, replace or discontinue features as Fructus evolves.
We will seek to avoid changes that materially and adversely affect the core functionality of a paid subscription without reasonable notice where practicable.
20. Third-party services
Fructus may rely on or integrate with third-party services, including payment, hosting, authentication, email, storage or other technology providers.
Those services may be subject to their own terms and availability.
We are not responsible for failures caused solely by third-party services outside our reasonable control, although we remain responsible for our own obligations under these Terms.
21. Intellectual property
Fructus and its licensors retain all intellectual property rights in the Fructus service, software, branding, design, documentation and related materials.
Your subscription gives authorised users a limited, non-exclusive, non-transferable right to use the service for the Customer's internal business purposes during the applicable subscription or trial period.
These Terms do not transfer ownership of Fructus software or intellectual property to you.
22. Feedback
If you provide suggestions or feedback about Fructus, we may use that feedback to develop and improve the service without restriction or payment to you.
This does not give us ownership of your Customer Data.
23. Confidentiality
Each party may receive confidential information belonging to the other.
Each party must take reasonable steps to protect the other's confidential information and must not use or disclose it except as necessary to perform the agreement, exercise its rights, comply with law or where the information is already lawfully public or independently known.
Fructus may disclose confidential information to employees, contractors and service providers who need it to provide the service and who are subject to appropriate confidentiality obligations.
24. Suspension
We may suspend access to all or part of Fructus where reasonably necessary because of:
- a material security risk;
- unlawful or abusive use;
- a material breach of these Terms;
- overdue amounts;
- a legal or regulatory requirement; or
- conduct that creates a material risk to Fructus, our infrastructure or other customers.
Where reasonably practicable, we will provide notice and an opportunity to remedy the issue before suspension.
We may act immediately where necessary to address an urgent security, legal or operational risk.
25. Termination
You may terminate your subscription by cancelling it in accordance with section 12.
We may terminate the agreement if you materially breach these Terms and, where the breach can reasonably be remedied, fail to remedy it after being given reasonable notice.
We may also terminate where required by law or where continuing to provide the service would expose Fructus or others to a material security or legal risk.
Termination does not affect rights, obligations or amounts that arose before termination.
26. Customer Data when your service ends
When your subscription ends, your right to use paid Fructus functionality ends unless otherwise agreed.
We may provide a reasonable period or mechanism for exporting Customer Data where technically available.
After any applicable retention period, Customer Data may be deleted in accordance with our data-retention practices and applicable law.
You should not rely on Fructus as the sole permanent archive of information that you are legally required to retain.
27. Warranties
We will provide the service with reasonable care and skill.
Except as expressly stated in these Terms and to the extent permitted by law, Fructus is provided on an “as available” basis.
We do not guarantee that use of Fructus will produce any particular commercial, financial, compliance, property-management or other outcome.
28. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to that, neither party will be liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, business opportunity or goodwill, arising out of or in connection with the agreement.
Subject to the liabilities that cannot legally be limited or excluded, Fructus's total aggregate liability arising out of or in connection with the agreement will not exceed the total subscription charges paid or payable by the Customer to Fructus during the 12 months immediately preceding the event giving rise to the claim.
If the event giving rise to a claim occurs during the first 12 months of the Customer's paid subscription, the cap will be the subscription charges paid or payable from the start of the paid subscription to the date of that event.
The limitations in this section apply to the fullest extent permitted by law.
29. Events outside reasonable control
Neither party will be responsible for delay or failure to perform an obligation where caused by circumstances outside its reasonable control, provided that this does not excuse an obligation to pay an amount already properly due.
30. Changes to these Terms
We may update these Terms from time to time to reflect changes to the service, law, regulation, security requirements or our commercial arrangements.
The current version will be published through the Fructus Policies & Legal centre and will show its effective or last-updated date.
Where a change materially affects an existing Customer's rights or obligations, we will provide reasonable notice before the change takes effect where practicable.
Where appropriate, we may require an authorised user to accept updated Terms.
Changes will not retrospectively create charges for usage that occurred before the applicable change took effect.
31. Notices
We may provide contractual or service notices through Fructus, by email to an address associated with your account or organisation, or through another reasonable electronic method.
You are responsible for keeping your contact information current.
You may contact Fructus using the contact details published on the Fructus website.
32. Assignment
You may not transfer your agreement with Fructus to another person or organisation without our prior written consent.
We may transfer our rights and obligations under the agreement as part of a corporate reorganisation, financing, sale of business or assets, or similar transaction, provided this does not materially reduce your rights under the agreement.
33. Entire agreement
These Terms, together with the applicable subscription information and any policies or additional written terms expressly incorporated into them, form the agreement between Fructus and the Customer regarding the Fructus service.
They replace previous discussions or representations about the service to the extent those discussions or representations are not expressly incorporated into the agreement.
Nothing in this section excludes liability for fraud or fraudulent misrepresentation.
34. No waiver
If either party does not immediately enforce a right under the agreement, that does not mean the right has been waived.
35. Severability
If any provision of the agreement is found to be invalid or unenforceable, the remaining provisions will continue to apply.
36. Third-party rights
Unless expressly stated otherwise, a person who is not a party to the agreement has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
37. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, except where applicable law requires otherwise.
38. Contact
Fructus Technologies Ltd
Company number: 17430543
Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom
For questions about these Terms or the Fructus service, contact:
info@fructus.tech